Gas Delivery Service. Gas Alberta works closely with the major gas transmission companies in the province to ensure reliable delivery of natural gas supplies to our customers. The Company actively manages its supply sources and purchases directly from gas suppliers to provide the best gas rates to its customers.

Pipeline Balancing. Gas measurement data from our customers’ meter stations located throughout Alberta is electronically transmitted to Gas Alberta on a daily basis. Our integrated gas management system processes this data and assists staff in balancing deliveries and receipts on all pipelines, as well as nominating daily supplies.

Measurement and Billing. We reconcile all gas measurement readings on a monthly basis in order to generate accurate customer invoices. We closely monitor all customer receivables to ensure we are able to make timely payments to our gas suppliers and maintain our excellent credit rating. Our online customer portal provides our customers with access to their daily measurement data and billing information.

Odorant Program. Gas Alberta and the Federation of Alberta Gas Co-ops formed Alberta Odorant Services (AOS) to safely and reliably deliver natural gas odorant to customer meter stations. Cost-sharing for the odorant program includes the odorant product, delivery costs and administration.

AMR Equipment. Installation of automated meter reading (AMR) equipment at our customers’ meter stations enables the electronic transmission of metering data to Gas Alberta. This AMR equipment has been upgraded over time to improve its reliability and effectiveness.

Emergency Supplies. We coordinate emergency supplies for our customers whenever transmission pipeline outages affect supply to their distribution systems. This emergency supply may be in the form of compressed natural gas (CNG) or liquefied natural gas (LNG).

Pipeline Funding Program. Gas Alberta administers a Pipeline Funding Program that is designed to assist customers in financing the purchase or replacement of transmission pipelines in their franchise areas that have been earmarked for abandonment.

Customer representation. Gas Alberta’s management and Directors meet with representatives from the natural gas industryand government to promote its customers’ services and emphasize an ongoing need for secure and economical gas supplies. Gas Alberta and the Federation of Alberta Gas Co-ops maintain an effective liaison with the Alberta Government to monitor and discuss legislative changes that may impact our customers’ operations.

Marketing initiative. Gas Alberta Inc. participates in a marketing venture, Gas Alberta Energy, that sells natural gas and electricity to commercial and industrial consumers across Alberta. Profits generated by this marketing initiative help offset Gas Alberta Inc.’s annual general and administrative expenses.

Technical assistance. Gas Alberta provides technical advice to customers regarding operational issues such as gas quality, billing, and measurement. We also liaise with TC Energy and ATCO on our customers' behalf.

Customer communications. Our website and financial reporting provide up-to-date information to our customers on Gas Alberta’s operations and natural gas market trends. Our management and Directors meet with our customers and their Boards/Councils throughout the year to provide updates and discuss issues that are important to our joint organizations.

Industrial Transportation. Gas Alberta assists its customers in providing gas transportation service for industrial consumers, such as those operating in the oil, gas and forestry sectors. This assistance enables industrial consumers to exchange natural gas with Gas Alberta to supply their facilities in our customer franchise areas. Learn more.